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Posted January 15th

Customer Relations Manager

Los Angeles, California

150

Employer

Square Organics

Industry

Production and Manufacturing

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Posted January 15th

Customer Relations Manager

Los Angeles, California

Function

HR/Admin

Experience

Mid-Level

Type

Full Time

About The Position
Square Organics makes happy humans by keeping them fed with nutrient-dense, plant based foods between meals. We accomplish this with organic protein bars sold nationally at Whole Foods, Walmart and CVS.
Your Mission
As Customer Relations Manager, you will be our go-to for all customer support initiatives ranging from incoming emails, to proactive outgoing customer calls. In other words, your #1 priority will be supplying the “happy” in our mission to make happy, healthy, badass human beings.
 
Bars are only the beginning for us. We’re looking for an entrepreneurial individual eager to join at an early stage to help build scalable support processes in anticipation of rapid product and company growth.
 
What You’ll Do
  • Resolve all incoming customer inquiries in a timely, conscientious manner via channels ranging from email, to Instagram direct messages, to the occasional live chat.
  • Build and maintain playbook for resolving common issues and requests.
  • Proactive customer sales and support via email and phone whenever possible.
  • Support direct-to-consumer customer experience in collaboration with Marketing and Ops teams.
  • Help develop and deploy customer retention strategies, particularly associated with growing and maintaining subscriber base, and increasing average order values.
  • Proactive engagement with customers and fans on social media (predominantly Instagram).
  • Must maintain brand voice throughout all customer support and marketing channels.
  • Ensure customers are left feeling happy and healthy, whether they repurchase Square or not.
Who You Are
  • 2+ years of customer support and/or sales experience (ideally in food, beverage, or supplement).
  • Characteristics: Organized, health foodie, outgoing, detail-oriented, superb interpersonal skills, sales savvy
  • Preferable systems experience: Gorgias, Shopify, ReCharge, ShipStation, IG/FB, Excel, Slack, G Suite.
  • Remote applicants welcome!
 
Compensation
Competitive salary commensurate with experience. Full benefits (health & dental) included. Plus all the Square Organics product you can eat.
 
How to Apply
Please apply directly with a copy of your resume and a cover letter detailing why you’re interested in Square Organics, and why you think you’re a great fit for the role.
Location
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Los Angeles, California
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