Position Open - Posted Saturday, October 6th 2018

Customer Care Representative / Administrative Assistant - HFACTOR

New York New York Mid-Level Full Time Sales Tiny hfactor logo 171129r4 cmyk hiw

Quick Facts

  • Employment Type: Full Time
  • Salary Range: 50k
  • Home or Centralized Office: Home
  • Reports to: Vice President of Sales
  • Number of Reports: 1

About The Position

As a Customer Care Manager / Administrative Assistant, your role begins by meeting customer service targets and quality goals. You will work with our team to connect with our customers and to make their experience a pleasant and productive, as well as manage the daily operations. You will also work with the team and staff to provide assistance through technical, process and knowledge support, communications, project management, coaching, forming individualized development plans, delivering performance feedback and implementing a variety of process and systems efficiencies that support the Care team and department. 
Job Responsibilities:
  • Be comfortable juggling both hand selling to independent stores as well as administrative duties 
  • Connect with our customers and to make their experience a pleasant and productive, 
  • Develop and maintain sales contact with all major customers and new prospects. 
  • Maintain accurate records regarding distributor profiles, retail and on-premise 
  • distribution, and competitive activity and pricing 
  • Experience completing new business forms, running reports, requesting reports from distribution partners 
  • Strong ability to work independently  
  • Preparing product or service reports by collecting and analyzing customer information 
  • Contributing to team effort by accomplishing related results as needed 
  • Answering customers’ questions, as well as collecting customers’ complaints or issues in order to obtain full understanding of what information is being requested 
  • Documenting all calls with regards to participant inquires accurately using appropriate tracking system data 
  • Follow-up with participants within a 24-hour period in regards to the initial phone call, even if it is to just touch base and let the participant know the inquiry is still being researched 
  • Providing detailed knowledge of products and services 
  • Providing quality customer service on every call 
  • Communicating clearly and effectively with participants 
  • Promoting good listening skills 
  • Managing length of calls 
  • Recognizing and managing assertive customer calls 
  • Organize and prioritize duties 
  • Minimum of 5 years working in the food and beverage / Consumer Packaged Goods industry in outside sales or insides sales support role 
  • Intimate familiarity with direct to consumer platforms (Amazon / Shopify) 
  • Basic understanding and navigation of CRM and project management applications 
  • Intimate understanding of Microsoft Office suite of products 
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Hyedge, Inc